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Frequently Asked Questions

  • How far can I be when sending a reading? Up to 20 meters.
  • From how far can I control it remotely? Based on our tests, you can control it remotely at a range of at least 15m.
  • Do I need Wi-Fi to operate or remotely control the devices? No, Wi-Fi would only be used to download the app. Once downloaded, only Bluetooth is required.
  • How do I control the simulated forehead thermometer remotely? Through our app, available on the Apple Store, Google Play store, and our website.
  • Can I use the device with an iPhone? Yes.
  • Can I use the device with an Android phone? Yes.
  • Can we remote control the same device with two different gadgets? Yes, but not at the same time. Only one "master" is allowed to control the device remotely. However, it can control 8+ devices and switch between them.
  • How can you identify the devices if you have a few of the same kind? Select the pen icon in the app to rename each device based on its label or location.
  • Can the devices perform actual medical measurements? No, our devices are designed exclusively for medical simulation and training purposes.
  • Is the GlucoIII or GlucoIII+ compatible with Accu-Chek Inform II charging dock? No.
  • Which test strips are compatible with the Gluco3, Gluco3+, and Gluco-mini systems? Accu-Chek Inform II and Contour Next test strips are recommended, though any strip that fits the slot will work just fine.
  • Can I use expired test strips? Yes. We also encourage you to do so!
  • Can I charge the device by connecting the USB cable to a computer? You can, but it will take longer to charge. We recommend using the provided wall charger for faster charging.
  • How long does it take to charge? 1 hour use = 1 hour charge. 8 hour use = 4 hour charge (with charging dock)
  • How much does a device cost? Please see current pricing on our product pages.
  • Are there recurring fees? No.
  • What is the shipping cost A flat rate of $75 applies to all orders, regardless of quantity.
  • Do you deliver worldwide? Yes.
  • What are your delivery times? Orders are processed on a first-come, first-served basis.
  • How can we get your W9 (or equivalent) to register you as an authorized vendor? Please contact us at sales@i2L.ca.
  • Can I install your app on the same laptop using Gaumard, Leardal, CAE? Yes, as long as you have the administrator rights to do so.
  • Is your Innov2Learn app free? Yes.
  • What is the warranty on your products? Standard 2-year functional warranty on parts and labour.
  • Do you offer a satisfaction guarantee? We offer a 1-year Satisfaction Guarantee with a money-back option.
  • How can I reach you for support? Chat: Available on our website | Phone: +1 514 544-0479 | Email: support@i2L.ca.
  • What does Innov2Learn do? We are an innovative medical technology company that develops realistic medical simulation devices. Our products replace traditional training methods like Post-it notes on non-functioning equipment, providing dynamic display of vital signs and measurements during training scenarios
  • Why is medical simulation important? Medical simulation provides healthcare professionals with a safe environment to practice and perfect their skills without patient risk. This is crucial in healthcare, where the stakes are high and there is no room for error.
  • What makes your devices unique? 1) Universal control through a single free app for all devices. 2) Design based on actual medical equipment used in clinical settings. 3) Full compatibility with both manikins and standardized patients. 4) Fast and stable device connectivity 5) Specialized focus on medical simulation technology
  • How do your devices compare to other options in the market? We welcome the opportunity to demonstrate our unique features and explain why leading healthcare institutions choose our simulation solutions. Contact our sales team for a detailed comparison.
  • What are the general advantages of all Innov2Learn devices? In general: • Intuitive operation with minimal training required.
    • Hospital-grade design and interface.
    • Control 8+ devices simultaneously.
    • Reliable Bluetooth control for indoor and outdoor simulations.
    • North American manufacturing.
    • Universal compatibility with existing material (low to high-fidelity manikins, simulated patients, etc.)
    • Built-in simulation history tracking.
    • Rechargeable lithium batteries.
    • Tangible medical simulators that provide authentic hands-on experience.     What makes your Glucometer Simulator unique? • Test strip detection
    • Compatible with expired lancets.
    • Works with artificial and real blood.
    • Simulates full range of glucose levels (hypoglycemia or hyperglycemia).
    • Modelled after hospital-based glucometer.     What makes your Thermometer Simulator unique? • Real-time probe detection simulation.
    • Oral and rectal temperature modes.
    • Compatible with standard probe covers.
    • Full temperature range simulation (hyperthermia or hypothermia).
    • Design replicates familiar clinical models.     What makes your Pulse Oximeter unique? • 1. Automatic finger detection.
    • 2. SpO₂ and pulse rate simulation with visual graphs.
    • 3. Respiratory condition simulation.

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Testimonials

    Angela T. MSN, MMBA, RN, CHSE - Simulation Coordinator

    “Hello there. We have used the devices in simulation. Our students appreciate the realism, and they are easy to work with. Thank you!”

    Joyce M., MSN RN, CNE, CEN

    “I was going to say in the testimonial that you make your customers feel like they were the only ones, but I didn't know if it would be interpreted as low customer volume.”

    Viviane F., Med

    “Innov2Learn’s innovations are, without hesitation, an investment that boosts the reality of the simulation’s environment and, in turn, the students’ commitment. We are proud of this Québec business, which has reached a global audience of simulation-based teachers!”

    Heather H. & Rosie C., Director of Vocational Training and Pedagogical Consultat

    “We implement them in the lab to develop critical thinking skills. They are great tools to bring the reality in the nursing lab and gain experience with conditions they may encounter while out on stage. The students appreciate the tools as they are learning from their mistakes as they become more confident dealing with high pressure situations. We are very satisfied with the tools.”

    Véronique G., Nursing Technician

    “Innov2Learn simplified our simulations thanks to its easy-to-use devices that resemble the ones used in hospitals. We can remotely change the data to reflect the students’ interventions and patient responses. This company offers great customer service and quickly met with us to find solutions, develop, and customize a new product we needed. We are grateful to the whole team!”