Innov2Learn is a fast-growing startup developing smart, true-feel simulated point-of-care (POC) devices to train the next generation of healthcare professionals. Our products are intuitive, reliable, and compatible with both manikins and standardized patients. We operate in a niche market with a global footprint, and we are just getting started.
Our Purpose is to elevate learning to its full potential.
Our Vision is to enable anyone to master any subject within hours.
Our Values
Improve over time, even if it’s just a bit.
From travel logistics to internal documentation, we believe small improvements compound. Just like the 36+ revisions it took to perfect our charging boards.
Seek to understand the logic before acting.
Do not just do, understand. Like when we enhanced our app after listening to real customer needs, the best actions are grounded in context.
Treat clients, partners, and providers with the same care and respect as family
Trust is earned through our interactions, not just what we deliver. Our best clients become long-term ambassadors because we care consistently.
Whatever you do, do it well.
Every detail counts. Whether it’s packaging, documentation, or communication, our high standards are our signature.
Your Mission
Set an infrastructure to support a 10x growth
Summary
Innov2Learn is seeking a highly organized and execution-focused Director of Operations to bring clarity, structure, and efficiency to our fast-scaling business. You will be responsible for streamlining core processes, ensuring cross-functional coordination, and building resilience across operations. From supervising order fulfillment to overseeing agency deliverables, your role will be central to optimizing day-to-day performance while enabling growth. You will work closely with the leadership team to cut costs, improve systems, and strengthen team depth. This is a strategic, hands-on role for someone ready to take ownership and deliver measurable impact.
Key Responsibilities
- Map, document, and organize the processes of the organization;
- Manage the orders from the PO reception to the shipping;
- Ensure redundancy for the employees, processes, and providers.
Quantitative KPIs
- Help recruit and onboard 2 or more A-players per year
- Cut 15% of the operational/fix costs;
- Reach a 1:4 ratio for online sales (through e-commerce) versus inbound sales (distributors & direct sales through email)
Requirements
- Minimum 3 years of experience in operations, logistics, or business process management (experience in startups or small teams is a strong asset)
- Demonstrated ability to organize workflows, map and document processes, and manage cross-functional coordination
- Strong project management skills, capable of driving results with external partners (for example, web development and marketing agencies)
- Experience managing order fulfillment, inventory tracking, and vendor relations
- Financial acumen and cost-awareness with a focus on cutting operational inefficiencies
- Tech savvy and systems oriented, capable of assessing and implementing tools for process automation and visibility
- Excellent problem-solving skills with the ability to think proactively and build redundancy into operations
- Fluent in French and English, spoken and written
- Holds a valid driver’s licence
- Able to work on site at our Saint-Henri office on a regular basis
- A continuous improvement mindset with the confidence to challenge the status quo and lead change
Note: This job description provides a general overview of the role. It is not an exhaustive list of responsibilities, qualifications, or requirements. The employer reserves the right to modify the duties or requirements of the position as needed.
To Apply: Please send your CV to TopGun@i2L.ca, along with a motivation letter and a list of five references.